Frequently Asked Questions - 10 Fitness

Frequently Asked Questions

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Questions

If you can’t find the answer to your question, use the form below to send an email to Ally, our Executive Assistant.

FAQs

Q: Is it $10 a month for unlimited use?

A: Yes, $10 a month gives you unlimited access to (1) 10 Fitness location of your choosing. If you wish to use multiple locations you can upgrade your membership to our Premium plan which also gives you the benefits of VIP Guest Privileges, Unlimited Group Exercise Classes, Unlimited Tanning, and more.

Q: Is my 10 Fitness membership valid at all locations?

A: Basic memberships are good for unlimited access to (1) 10 Fitness location. Premium memberships are good for unlimited access to all 10 Fitness locations.

Q: What if I decide to cancel? Are there any cancellation fees?

A: Memberships where a joining fee was paid may be cancelled at any time by filling out a cancellation form at any 10 Fitness location at least three business days before the draft date and paying any past due balance.

12 month membership members have committed to a minimum of 12 months. After 12 months, the member can cancel any time by filling out a cancellation form at any 10 Fitness at least three business days before the draft date and paying any past due balance. 12 month membership members who have not fulfilled their 12 month commitment may cancel by paying a cancellation fee of $49, in addition to any past due balance and filling out a cancellation form at any 10 Fitness location at least three business days before their next draft date.

 

Q: Are your locations staffed overnight?

A: All locations, excluding our Express locations, are staffed when open.

 

Q: Are your locations crowded?

A: Not usually. Normal peak times are Mon-Thurs, 4:30-7:00pm. January is also the busiest month of the year.

Q: How does the tanning work?

A: Unlimited Tanning is included with our Premium Membership.

Q: Can I bring a guest?

A: Guests can purchase a day pass for $8 or if you are a Premium Member with VIP Guest Privileges you can bring a guest with you every time you workout.

Q: Do you have childcare?

A: Yes! Kids Club is open to all members. There is a monthly fee of $10 per month per child. Our locations that offer Kids Club are Conway, Jonesboro, Maumelle, North Little Rock, Rodney Parham, Cabot, Searcy, and University. Stop by a location today for more details.

Q: How do I pay for my membership each month?

A: We can auto draft a checking account or credit / debit card each month or you can pay in full for a year at a time.

Q: What is the minimum age to workout?

A:

Age                             Access to                                            Parental Involvement Required

0-12 years                  Kids Club                                            Parent must be onsite

13-15 years                Fitness Floor                                      Parent must be working out with the child

16-17 years                Fitness Floor                                      Parent must sign waiver when child joins

18+                             Fitness Floor and Tanning                 None

Q: How do your lockers work?

A: Lockers are free for you to use while working out. We do not provide locks, but you are allowed to bring one to use if you wish. When you leave the gym, we ask that you take all personal belongings with you, including your lock.

Q: Do you offer exercise classes?

A: We offer Group Exercise classes at our Conway, Jonesboro, Maumelle, North Little Rock, Rodney Parham and University locations. Group Exercise classes are free for all Premium members.

Q: If I cancel and then decide to rejoin, do I have to pay another joining fee?

A: If you rejoin within 30 days of cancelling we will waive your joining fee. However, if you rejoin after that 30-day period you would have to pay another joining fee. Management may make exceptions for those who cancel for health issues or military deployment.